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What Makes Sullivan + Associates Unique?

As awareness about mental health increases, demand has arisen, and more options for services have become available. So, why consider Sullivan + Associates for psychotherapy/counselling or psychological assessment services?

Our Experience

Over the past 12 years, we have seen over 20,000 clients, and our therapists/assessors have been involved in over 100,000 appointments. In 2007, our clinic began as a small, private practice with company founders, Dr. Jennifer Sullivan and Trevor Sullivan and has grown to include 28 Master and Doctoral-level clinicians. The clinicians at our clinic vary in age and experience. Regular supervision meetings occur at our clinic not only to maintain supervision requirements with a supervising Psychologist but to ensure that the experience of our senior clinicians is shared with our entire staff. We are very fortunate to have Psychotherapists with over 40 years of psychotherapy/counselling experience and a Psychologist with over 50 years of psychological assessment experience.

Our Clinicians

We have 28 Master and Doctoral Level clinicians. Our Master-level clinicians have a minimum of 6 years of post-secondary (University) education, while our Doctoral-level clinicians have a minimum of 10 years of post-secondary (University) education. Our clinicians remain current in the field of psychology by meeting yearly, continuing education requirements and maintaining registration with their regulated professional College.

Our Clinical Approach

During the past ten years of offering psychotherapy/counselling and psychological assessment services our Chief Psychologist, Dr. Jennifer Sullivan, has continued to update and modify our services to best serve our clients. Over time, she has developed a framework for psychotherapy/counselling and assessment services that not only provides consistency with our clinical team but helps our clients to achieve results consistently and efficiently. At Sullivan + Associates, we realize that the field of psychology is continually evolving and we will continue to update our clinical approach to reflect those changes.

We Are Skill Builders And Strategists

As clinicians, our goal isn't merely to listen, empathize and validate our client's concerns. These are essential components of psychotherapy/counselling, but treatment is incomplete until we help our clients to accurately identify what challenges they are facing and develop a customized plan to best manage or overcome these issues. We achieve results by teaching our clients the correct psychological skills and strategies to use to address challenging issues. Often, different obstacles arise in the client's daily life, and new skills need to be introduced, or strategies need to be modified to help clients achieve their goals.

Our Mission to Provide an Exceptional Client Experince

Our goal at Sullivan + Associates has been to have all team members at our clinic (Client Care Specialists, Assessment Coordinator,  Assessment Intake Specialist, Marketing Technologist, Assistant Office Manager, Office Manager, Clinicians) function as a cohesive unit to provide the best possible experience for our clients.

Here are a few ways that our team members do their best to provide an exceptional client experience:

Administration

•  Warm, friendly individuals who strive to answer all phone calls so you can talk to a "live" person
•  Happy to provide help in all aspects of service, including questions about scheduling, coverage, etc.
•  Sends pre-appointment packages to make the first appointment as efficient as possible
•  Provide reminder calls/texts/emails for appointments
•  Meet client needs before completing their administrative tasks to ensure that clients are served quickly and efficiently

Assessment Coordinator + Assessment Intake Specialist

•  Available for consultation for all clinical questions
•  Assists clients with determining whether psychotherapy/counselling or an assessment is a more effective approach to achieving their goals
•  Helps clients pursuing assessment services to determine the correct assessment question
•  Coordinates and serves as the primary contact person for all aspects of the assessment process
•  Assists clients with insurance-related questions and paperwork

Office Manager

•  Addresses all client concerns
•  Presents recommendations from clients to improve the daily operation of our clinic
•  Contacts clients after their first psychotherapy/counselling appointment to ensure that their session fulfilled their expectations
•  Facilitates a transfer to a new clinician, free of charge, to ensure that our clients have been matched with the correct clinician

Clinicians

•  Engage with clients in a personable and professional manner
•  Provide flexibility in their scheduling whenever possible to maintain a consistent treatment schedule
•  Provide copies of reading and homework to help facilitate client learning and achieve client goals as quickly as possible
•  Customize and adapt treatment planning and assessment recommendations specifically for the client

More Choice

We currently have 28 Master and Doctoral level clinicians at our clinic. At Sullivan + Associates, we recognize it is essential that clients feel comfortable and establish rapport with their clinicians as they work towards achieving their goals. Clients can select the appropriate clinician for them based on the following criteria:

•  Years of experience in clinical practice
•  Years of experience with a particular client population (children, adolescents, adults)
•  Year of education
•  Clinical degree
•  Gender
•  Age
•  Personality